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https://www.researchgate.net/publication/254228397_A_conceptual_framework_and_classification_of_capability_areas_for_business_process_maturity
Warning: this link might be unsafe, please double check the link before you proceed.
https://www.researchgate.net/publication/254228397_A_conceptual_framework_and_classification_of_capability_areas_for_business_process_maturity